Privacy Policy

Who we are

Queen Anne’s Lace is the sole proprietor (“we” or “us” or “our“) operating the website at www.queen-annes-lace.com (“the Site“).  In this Privacy Policy, references to “you” means any person submitting any data to us or the Site.

We are committed to protecting the privacy of our customers. We do not store credit card details nor do we share customer details with any 3rd parties.  We never sell, rent, lend or share any personal information about you to any third party other than those who require such information to complete the delivery of your order.

 

How your data is used

Your privacy is very important to you and us. We shall therefore only use your name and other information which relates to you in the manner set out in this Privacy Policy.

Depending on your location, when we deliver to you, this information may be accessible internationally including in countries outside the European Economic Area. Some places outside of the EEA may not have adequate data protection laws at all or may offer differing levels of protection of personal information. By submitting your data to us, you acknowledge that provided we have used your data in the ways set out in this Privacy Policy, we cannot be held responsible for any use of your data by third parties who receive and process your data.

We will only keep your information for as long as we are either required to by law, or as is relevant for the purposes for which it was collected.

We may use your contact details to respond to you regarding any queries you raise with us.

We may also send you other information about us, the Site, our products, sales promotions, our further events, our blog, our business partners related to our events or anything in which you or your party show an interest. If you would prefer not to receive any of this additional information as detailed in this paragraph (or any part of it) please send us an appropriate email to info@queen-annes-lace.com specifying which information you do not wish to receive.

 

Third Parties and Links

We may also pass your details to our agents and subcontractors to help us with any of our uses of your data set out in our Privacy Policy. For example, we may use third parties to assist us with delivering products to you and to analyse data and to provide us with marketing or customer service assistance.

We may use third parties to enable us to collect payments from you.

We may exchange information with third parties for the purposes of fraud protection and credit risk reduction.

We may transfer our databases containing your personal information if we sell our business or part of it.

We may also disclose your details as described elsewhere in this Privacy Policy.

Other than as set out in this Privacy Policy, we shall NOT sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or unless we are required to do so by law.

This site contains links to other sites. We are not responsible for the privacy practices or content of those sites.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We collect your personal details on a secure server. When we collect payment card details electronically, we use encryption by using Secure Site Certificate technology. This protects you from hackers and fraud.

You are strongly recommended not to send full credit or debit card details in unencrypted electronic communications with us.

Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

You are responsible for protecting against unauthorised access to your computer.

 

Our trademarks, service marks and copyright

All trademarks, product names, company names and logos appearing on this website are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons, images, software and audio clips; any improvements or modifications to such content; any derivative works thereof; the collection, arrangement and assembly of all content appearing on this website, are the exclusive property of Queen Anne’s Lace and are protected by Hong Kong and international copyright and other applicable intellectual property laws. All software used on our site is the property of Queen Anne’s Lace or its software suppliers and is protected by Hong Kong and international copyright and other applicable intellectual property laws.

 

Changes

Any material changes to the way in which we use your data will be described in future versions of this Privacy Policy. Each time you enter the Site, change your data, order products from or through us, obtain material from us, you agree that the Privacy Policy current at that time shall apply to all information which we hold about you.

 

Consent

By submitting data to us and using the Site, you consent to our use of your data in the manner set out in this Privacy Policy (as amended).

If you have any questions, comments or suggestions about the way in which we use your personal information or if any of your personal information changes, please write to us info@queen-annes-lace.com